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At Charlie Palmer Collective, our philosophy is to always make others feel like they are welcome, taken care of and their needs understood. Whether it’s a guest, business partner, or team member, we strive to offer the best in Genuine American Hospitality.  

As we reopen our properties, the Charlie Palmer Collective will move forward into a new way of hospitality that includes changes in how we serve, how people eat, and a new take on operations. Specifically, we’ve implemented proper safety measures, heightened sanitation procedures, and protocols to ensure our team members and guests feel safe.


  • Retrained on hygiene, sanitation and safety standards
  • Wash and sanitize hands upon entry to work and regularly throughout the day
  • Temperature is taken twice per shift and logged
  • Disposable gloves and masks to be worn during food preparation and service
  • Must stay home if sick


  • All public areas to be disinfected and sanitized throughout the day. This includes the outside perimeter, every door handle, and walkway
  • Strategically placed additional hand sanitizer stations throughout our restaurants for our guests and team members to use
  • All tables are sanitized before, during and after each use
  • All tables are strategically and thoughtfully placed according to local mandates and recommendations
  • Depending on location, partitions installed throughout the restaurant and in between tables and bar area
  • UV lighting used to sanitize silverware and glassware to provide added and extra safety
  • Disposable lids for glassware to ensure added protection
  • Provide contactless dining and payment options

Sources and Acknowledgements

ServSafe® National Restaurant Association
Centers for Disease Control and Prevention
OSHA, Department of Labor
U.S. Government Accountability Office